Self- Evaluation

I have used critical thinking in situations involving how to treat a customer. I wasn't exactly sure how to speak with another person casually without being a bother or asking too many questions. Trying to figure out how to schedule her clients was a bit difficult because some people had different labels and types of treatment they wanted. I had to use my best judgement and put them in her schedule into the order I think would be best fit for my mentor. I did get to communicate with my mentor and her clients. I would ask if I was uncertain about certain parts of marketing or how her clients have been in a professional manner. She would respond to me with patience and there was no problem speaking with her. When I was given paperwork to do, I tried find many ways to finish my task as quick and correctly as possible.

Personally, I have gained a lot from the Capstone Project. I've learned how to be more patient when dealing with other people. The Capstone Project taught me to be more organized. It showed me how organization played a big role in a business. I'm more understanding to how to deal with customers. I have also become less afraid to speak with other people. My voice speaks a bit more naturally than it used to. I feel like I can speak more with people rather than just ask questions. In the area of marketing, I have gained a lot of knowledge from my mentor. I've learned a few different types of marketing. My mentor also introduced me to the jobs that help a business start.

During the project, I have faced many challenges. It started form when I met my mentor, to learning about marketing, and then dealing with customers. I'm a shy person and when it comes to meeting people I'm not the most confident. My mentor was friendly and welcoming so I'm happy I got her as my mentor. I learned not to be so afraid of meeting people. Learning about marketing with her wasn't so easy because she could explain things a lot in a short amount of time. I had to go back to things she already explained and ask questions about it. I felt very rude but she was glad to help me learn how the different types of marketing. Dealing with customers wasn't the same as dealing with my mentor. Her clients were all different in their own way. Some were friendly, and some would look like they have so much on their mind. I had to speak with them in a professional voice through phone or in person. I learned not to be asking too many questions, be welcoming, and answer any questions they might have.

March 13, 2013

Today I met up with my mentor for 2 hours. I've completed the minimum of 25 hours. This meeting was to review my customer service skills. Basically all I had to do was answer her work phone and speak with the customers with kindness. I may visit more often since she is okay with me visiting every now and then.

March 8, 2013

I met with my mentor on tuesday the 5th for about 2 hours. That makes up a total of 23 hours. She taught me about how she made her T-shirts. She told me about the screen printers in the local area being a rip off and everything. She explained to me how you can get places out of the United States for cheaper prints. She didn't get very far into showing me how she makes her designs. The next time we meet will probably be March 11.

February 28, 2013

I still have the same amount of hours as before which I think is 21. The plan she had for meis still the same. She will have me research some products and designs that she wants for her business.  The next time we meet had changed which is after March 4th.

February 22

I still have the same amount of hours since last week which I think is about 20. My mentor will be out for the next couple of weeks so I wont be able to do my hours. On march 4th is when she returns and she will have me do some research on products.

February 14,2013

I got a total of 4 hours yesterday. That means I got about 20 hours in total. What we went over was her website. She explained how important it was to explain her business on the site. Another reason that she has the website is to look more professional. She wants people to know about her story and her business. She also mentions how it can make it easier to show your preferences with customers. The way her website is shown makes her look neat and organized. It also gives potential new customers a way to see how to make appointments or see her rates. The next time I plan to see my mentor is next Monday.

February 4, 2013

So far I have 16 hours completed with my mentor. I got two hours done yesterday. Something we went over was starting a business. I think this is the second time she mentioned it to me that you have to lose money in order to gain money. I asked her about why she chose the location that she currently has. Her response was t hat it was cheap and available. She mentioned how her lease is about to expire and that she has to find a new place to run her business. She's been looking around with her partner to see if they can find a new place to run the business. What I learned from what I'm about to explain next is that people can be really unfair about paying rent. She talked to the person about running her business there and was going to be charged a high price in rent. The difference in rent was that the other businesses around had to pay an extremely smaller portion compared to what my mentor was offered. What also makes this unfair is that the place she's trying to claim is a lot smaller than all of the other places. She did mention paying for utilities was fine with her. She found out all of this because the man she was trying to get the palce from had a chart of who's paying what. The next time we meet will be next week.