Wednesday, May 15, 2013

Self- Evaluation

I have used critical thinking in situations involving how to treat a customer. I wasn't exactly sure how to speak with another person casually without being a bother or asking too many questions. Trying to figure out how to schedule her clients was a bit difficult because some people had different labels and types of treatment they wanted. I had to use my best judgement and put them in her schedule into the order I think would be best fit for my mentor. I did get to communicate with my mentor and her clients. I would ask if I was uncertain about certain parts of marketing or how her clients have been in a professional manner. She would respond to me with patience and there was no problem speaking with her. When I was given paperwork to do, I tried find many ways to finish my task as quick and correctly as possible.

Personally, I have gained a lot from the Capstone Project. I've learned how to be more patient when dealing with other people. The Capstone Project taught me to be more organized. It showed me how organization played a big role in a business. I'm more understanding to how to deal with customers. I have also become less afraid to speak with other people. My voice speaks a bit more naturally than it used to. I feel like I can speak more with people rather than just ask questions. In the area of marketing, I have gained a lot of knowledge from my mentor. I've learned a few different types of marketing. My mentor also introduced me to the jobs that help a business start.

During the project, I have faced many challenges. It started form when I met my mentor, to learning about marketing, and then dealing with customers. I'm a shy person and when it comes to meeting people I'm not the most confident. My mentor was friendly and welcoming so I'm happy I got her as my mentor. I learned not to be so afraid of meeting people. Learning about marketing with her wasn't so easy because she could explain things a lot in a short amount of time. I had to go back to things she already explained and ask questions about it. I felt very rude but she was glad to help me learn how the different types of marketing. Dealing with customers wasn't the same as dealing with my mentor. Her clients were all different in their own way. Some were friendly, and some would look like they have so much on their mind. I had to speak with them in a professional voice through phone or in person. I learned not to be asking too many questions, be welcoming, and answer any questions they might have.